TERMS & CONDITIONS

These Terms & Conditions apply when you pre-order an item from LACLOS. By placing a pre-order, you are agreeing to be bound by these Terms, so please read them carefully before you place a pre-order and keep a copy or note for your records.

Placing a pre-order
Pre-released orders (“Pre-orders”) are orders for items that are not yet produced/in-stock. Pre-orders are collected and will be produced at the end of the collection period. Pre-orders is a sustainable way to collect orders before production.

Payments
Pre-order payments do not guarantee availability of the item but represent your offer (“Offer”) to buy the item when it is generally released for sale. We reserve the right not to accept your Offer and your Offer is only accepted once the Pre-ordered item is dispatched.

When you place a Pre-order, you will need to pay the full upfront price of the item.

Orders and availability 

After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the "Pay Now" button, you enter into an obligation to pay for the Product(s). Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the Product has been despatched (Despatch Confirmation).

Delivery
When items are produced, orders will be shipped to you, subject to availability. For some areas delivery will take longer.

Release dates are subject to change. As a result, we cannot be liable for any changes to Release dates or pre-order windows advertised by us.

Cancellation
We reserve the right to cancel a Pre-order at any time for any or no reason prior to our notice to you that the items has been despatched (“Despatch Notice”). If cancellation occurs before the Despatch Notice, you will be entitled to a full refund of your pre-order payment.

The purchase of items is subject to additional terms and conditions, which will be notified to you before you complete your purchase, in your order confirmation. When you buy from our online shop, our online shop purchasing terms will also apply, see our general terms and conditions.

Returns

Your order may be returned within 7 days of receiving the Product if the Product you ordered are faulty, defective or damaged (with no fault on your part), or the Product is not what you ordered, or the delivery is of an incorrect quantity.

Returned Product must be in original condition, and must be returned in the original undamaged box and/or packaging. We cannot offer a return or exchange once the product has been opened and used unless the Product is faulty or defective.

Please note that we will not be able to provide a refund on any shipping fees charged for the original order.

Please send your returns request to laclos@laclos-paris.com and include the reasons for return, order number and photos of the products.

We reserve the right to amend these Terms & Conditions.